Privacy Policy

Rendwell, LLC, a Texas limited liability company ("Rendwell," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you use rendwell.com (the "Site") and the services offered by Rendwell (the "Services").

By using the Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site or Services.

The Services are intended for use by businesses and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at support@rendwell.com.

We collect information in the following ways:

Information you provide directly

• Account registration information: name, email address, password.
• Business profile information: business name, address, phone number, website, logo.
• Service and pricing configuration you set up in your dashboard.
• Contact and client information you add to the platform.
• Invoice data you create and send.
• Communications you send to us.

Information collected from your customers

When your customers submit estimate requests, we collect:

• Video recordings of their project.
• Contact information they provide (name, email).
• Any notes or descriptions they submit.

You are responsible for ensuring your customers have consented to this collection. See Section 7 (Contractor Responsibilities).

Information collected automatically

• IP address, browser type, and operating system.
• Pages visited, time spent, and links clicked on the Site.
• Device identifiers.
• Cookies and similar tracking technologies.

We use the information we collect to:

• Provide, operate, and improve the Services.
• Generate AI-powered estimates on your behalf.
• Send invoices and facilitate payments.
• Send you transactional emails (account activity, invoice confirmations, estimate delivery).
• Respond to your support requests.
• Monitor and analyze usage patterns to improve the Services.
• Detect and prevent fraudulent or unauthorized activity.
• Comply with legal obligations.

We will only process your personal data where we have a lawful basis to do so — including contract performance, your consent, or our legitimate business interests.

We do not sell or rent your personal information. We may share your data only in the following circumstances:

• Service providers: We share data with trusted third-party vendors who help us operate the Services — including hosting, payment processing, email delivery, analytics, and AI processing. These parties are contractually bound to use your data only as necessary to provide their services.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: We may share information when we believe it is necessary to protect the rights, property, or safety of Rendwell, our users, or others.

When your customers submit estimate requests, they upload short video recordings of their project. These videos are processed by our AI to generate estimates and are stored securely on our servers.

Video data may be used in aggregate and anonymized form to improve the accuracy of our AI models. Individual videos are not shared with other Service Providers.

Videos are retained for [X] months after submission and then deleted from our active systems. You or your customers may request earlier deletion by contacting support@rendwell.com.

Payment processing for invoices is handled by Stripe. Rendwell does not store full payment card numbers or bank account details. All payment data is transmitted directly to Stripe and is handled in accordance with PCI-DSS standards and Stripe's Privacy Policy.

As a Service Provider using Rendwell, you collect and input data from your customers into our platform. You are responsible for:

• Obtaining all necessary consents and permissions from your customers before inputting their data.
• Informing your customers about how their data will be used through the Services.
• Complying with all applicable privacy and data protection laws.
• Handling any data access, correction, or deletion requests from your customers.

Rendwell is a data processor acting on your behalf for customer data you provide. You remain the data controller for your customers' information.

Your data is stored on secure cloud infrastructure. We use industry-standard security measures, including encryption in transit (TLS) and at rest, to protect your information from unauthorized access, use, or disclosure.

We restrict access to personal data to employees and contractors who need it to provide the Services. While we take reasonable precautions, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials and should notify us immediately if you suspect unauthorized access.

We retain your personal data for as long as your account is active or as necessary to provide the Services. We also retain data as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will cease active use of your personal data and delete it from our active systems within a reasonable timeframe. Some data may be retained in backup systems for a limited period or as required by law.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict our processing of your data.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@rendwell.com. We will respond within a reasonable timeframe and in accordance with applicable law.

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights.

Rendwell does not sell personal information. To submit a CCPA request, contact us at support@rendwell.com.

We use cookies and similar tracking technologies to understand how users interact with the Site and to improve the Services. We use analytics tools (including PostHog) to collect anonymized usage data.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site.

We use the following third-party services in operating the platform:

• Supabase — database and authentication.
• Stripe — payment processing.
• Resend — transactional email delivery.
• PostHog — product analytics.
• OpenAI / [AI provider] — AI processing for estimate generation.

Each of these providers has their own privacy policies governing their use of data. We encourage you to review them.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you by email or by posting a prominent notice on the Site. Your continued use of the Services after changes take effect constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Rendwell, LLC
5900 Balcones Drive STE 100
Austin, TX 78731, USA
support@rendwell.com